FAQs
Q. What about spam and virus protection from the internet?
A. MVTV has added a service called Postini to filter out spam and virus’s before they reach your email inbox. MVTV has added this service at no extra charge to subscribers!!
Q. What about reliability and weather conditions? Will my reception be affected?
A. MVTV Wireless uses the most reliable frequencies authorized by the Federal Communication Commission. Heavy rain, snow and light ice buildup have little effect on reception. Rare atmospheric conditions can effect all forms of wireless communications and broadcasts, including MVTV’s. However, our experience has shown that these conditions happen very rarely, and only for short periods of time.
Q. What about power outages? Will my MVTV Wireless service go out during these times?
A. MVTV Wireless’ main broadcast facilitie is fully protected from power outages with uninterruptible power supplies and standby power generation. Even though we do our best to prevent power outages at out broadcast facilities, we can still experience failures from time to time.
Q. What does MVTV charge for service calls?
A. MVTV normally charges a $25.00 to $50.00 minimum service fee for an on site service call. This will cover mileage, repair time and most equipment to repair the problem. Examples of repairs are reinstalling PC settings, enabling network cards, resetting modems or routers, replacing fittings or cables, or replacing power supplies, modems or radios. MVTV will continue to provide service and products at the lowest cost possible to our subscribers.
Q. Does MVTV have Wireless Routers available to purchase?
A. Yes you can purchase a wireless router through MVTV. We carry different models to suit the needs for different homes. Call the office to purchase a router for additional PC hookups and have a technician install this for you. 320-564-4807
Prices for Wireless Routers:
- $80.16 w/Tax + Labor For Standard Range B/G Wireless Router
- $106.88 w/Tax + Labor For Extended Range MIMO/N Wireless Router
- $53.44 w/Tax For Standard Wireless Cards or Adapters
