* MVTV Wireless Internet office hours are Monday - Friday 8am - 4:30pm. Please stop in or call 320-564-4807. Click here for more details.

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MVTV Hotspot FAQ

 

Where can internet hotspot service be purchased?

  • You must be at a participating campground or apartment in order to purchase internet hotspot service.
  • If you already have an account, you can log into Manage Your Account anywhere to repurchase the hotspot service.

Trouble logging in:

  • Make sure you have clicked ‘Connect’ on an MVTV Hotspot network within your wifi/network options.
  • Check user name and password spelling (capitalization matters).
  • Make sure there is no space between letters, at the beginning or end of the username and password (white space).
  • Scroll down for error message.

How to repurchase internet hotspot service:

  • Log into Manage Your Account
  • Select Pay My Bill (left hand side of page), and enter the ‘Amount to pay:’, then click ‘POST PAYMENT’ button
  • Go into ‘Manage My Package’
  • Select “Subscribed Packages’, and click the ‘Reactivate Now’ button

How to get your Smart TV connected to the internet hotspot:

  • Log into Manage Your Account
  • Select Manage My Package (left hand side of page)
  • Select Subscribed Packages
  • Under Service End (middle of the page at the bottom) click on Advanced
  • Enter MAC Address
  • Click Add

How to find my MAC Address:

Tip: The format of MAC Address is generally in the form of XX:XX:XX:XX:XX:XX or XX-XX-XX-XX-XX-XX where X is either a number or a letter within the range of A-F. Keep this in mind when looking for your device’s MAC address.

How to use internet hotspot service on a different device:

  • Disconnect one device from the hotspot Wi-Fi and forget network.
  • Connect a different device to the hotspot Wi-Fi and sign in.

OR

  • Log into Manage Your Account
  • Select Manage My Package (left hand side of page)
  • Select Subscribed Packages
  • Under Service End (middle of the page at the bottom) click on ‘Advanced>>’
  • Under Existing Devices, Select Edit or Delete
  • Add new device by entering the MAC Address
  • Click ‘Add’

Internet Hotspot Contact: 320-564-4807, option 4

MVTV Wireless Internet
1790 Hwy 212 W PO Box A
Granite Falls, MN 56241

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